Terms and conditions:
This site is owned by COOLCARZ UK LTD (hereafter THE MERCHANT) and registered in England & Wales as Registration No. 09018842, with registered address at Bicester, OX27 0AP (hereafter THE MERCHANT ADDRESS), and email address at sales@coolcarz.co.uk.
Any purchase of goods from the site www.coolcarz.co.uk (hereafter THE MERCHANT SITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer’s “digital signature”.
Purpose
These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer.
**IMPORTANT**
Some of the products for sale are for ‘trade and or professional persons only’ and not for home use. It will have ‘Trade Only’ in the description. By placing the order, and agreeing to these T&C’s you are confirming that you are indeed authorised to buy said items. This is a mandatory option from Health & Safety Executive (HSE). Not our doing. Not everything on the site is ‘trade or professional use’. We cannot monitor this 100% and it is down to you to confirm to the HSE you are indeed an authorised user. You do not need to contact them or us, but our records can be called on if needed by anyone in authority.
This is a standard practice, as solvent based paint falls into this category, as do two pack (2k) paints and thinners etc. A lot of guidelines from the government are to restrict the usage of chemicals to the home user. It is nothing new or drastic.
Order Confirmation
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act. You are responsible for checking that your email address and shipping address is correct at the time of placing the order.
Proof of Transaction
The records stored in THE MERCHANT’s computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.
Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.
Product Information
Every effort has been made to ensure the accuracy of the information presented on THE MERCHANT SITE. THE MERCHANT or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where THE MERCHANT was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.
Validity Period of Offer and Prices
Our offers and prices are valid for the day the site is consulted and are subject to change without notice.
Delivery Terms
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. Proof of damage by means of a simple photograph is essential. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception, and evidence thereof.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse THE MERCHANT, who will deliver a new, identical package to the customer free of charge. This process may take up to 28 days.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
Loss or Damage in Transit
THE MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to THE MERCHANT and the carrier within three (3) business days of delivery.
In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by THE MERCHANT or its representatives on request. Goods must also have been signed for as ‘damaged’. Failure to add this will halt the process completely.
Delivery Errors
The customer must inform THE MERCHANT immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.
Any claim made after this time period will be rejected.
All claims must be made in writing and sent to THE MERCHANT ADDRESS or via email.
Any claim that does not respect the rules defined above cannot be taken into account and releases THE MERCHANT of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT in whole, in its original packaging and in perfect condition to THE MERCHANT ADDRESS.
For claims to be accepted, the customer must first make a declaration to THE MERCHANT concerning any returns and receive and THE MERCHANT’s consent. If accepted, the customer will ship the package to THE MERCHANT ADDRESS.
Warranty
The provisions hereof cannot deprive the customer of their right to legal warranty requiring THE MERCHANT to protect the customer against latent defects of goods sold.
The customer is expressly informed that THE MERCHANT is not the manufacturer of the goods presented in THE MERCHANT SITE and that THE MERCHANT shall not be held liable for defective goods.
In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.
All products sold on THE MERCHANT SITE are under a one (1) year warranty. All products that have been modified or repaired by the customer or any other party not chosen by THE MERCHANT are not covered by this warranty.
The warranty can be extended according to the terms provided in store and on the website.
Any product applied to your car /project is 100% at your own risk. We do not condone or guarantee it will coat everything 100%. There are risks. Problems arise on cars from previous repairs. This will cause reactions and peel the lacquer. This is 100% down to bad previous repairs (or ‘cheap’ resprays). We cannot predict every outcome due to so may variables. Condition of project, prep, environment applied, ability of the person applying. We accept no responsibility for any costs incurred. These, you will have to bear yourself.
Right to Withdrawal
In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with THE MERCHANT customer service department. All goods must be returned to THE MERCHANT ADDRESS.
The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio).
Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.
If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 30 days.
Change of mind for returned goods will incur a 25% restocking fee. Goods will be tested / weighed for 100% unused condition. If found to have been used, NO refund will be given. This will be deducted from the refund issued to the customer from the MERCHANT using the payment method supplied at purchase.
Custom colours are subject to a zero refund policy. You may return at your own cost, but will receive zero refund.
Right of Use
The use of any trademarks, logos or brands present on the site is strictly forbidden.
Force Majeure
Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties’ control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.
In such circumstances, the party delayed or unable to perform (“Delayed Party”) shall notify the other party (“Affected Party”) within ten (10) business days following the date such events become known.
Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.
Partial Invalidity
These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.
Non-Waiver
No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party’s right to demand exact compliance with the terms hereof.
Data Protection
All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.
Applicable Law and Competent Jurisdiction
In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE MERCHANT SITE strictly imply the acceptance of THE MERCHANT’s terms and conditions.
In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.
Application
I ACCEPT THST COLOURS REPRESENTED ON THE COMPUTER MONITOR MAY NOT BE THE SAME AS WITH THE NAKED EYE. All pigments will be tested separately to ensure that I’m completely happy before proceeding to full scale.
I WILL FOLLOW THE GUIDES ON THIS WEBSITE AND THE PIGMENT LOADS STATED.
IF I AM IN ANY DOUBT ABOUT THE USE OF ANY PURCHASE I WILL ASK FOR ADVICE BEFORE PROCEEDING WITH ANY APPLICATION.
All materials supplied by COOLCARZ UK LTD are applied to customers projects solely at the customers risk. COOLCARZ UK LTD is in no way liable for any problems that occur. COOLCARZ UK LTD is not liable for any damage, compensation or expenses accrued due to the application of product supplied. It is therefore suggested you apply first to an insignificant part of your project, test longevity, and be completely satisfied before removing to ensure it is safe on the customers project. DO NOT purchase if you are not happy with this.
Location:
Halo EFX
I agree that I am located within the EU. We will not ship outside this area for economic and Dangerous Goods limitations.
Address:
I have entered all of my details correctly. I have not entered a false ‘Country’ code to circumvent the sales system. I am happy that if I have done so, and my order is refunded, that any costs incurred by the seller will be deducted from my refund as PayPal charge the vendor for refunds, and incur a cost to restock the items.
Payment:
I an agreeing that I am the authorised account holder, or have the express permission of the account holder to authorise the payment.
Sales tax, import duty, other handling fees?
Within the UK.
All taxes are paid. There is nothing else to pay. Your Invoice will show the amount of VAT that you’ve paid and, more importantly, our VAT number so you can reclaim the input VAT on the purchase if you’re registered to do so. You won’t be able to enter a UK VAT Number to remove the VAT at checkout. We have to charge you regardless and it’s your responsibility to reclaim it on your VAT return to HMRC.
Within the EU
We ‘zero rate’ exports within the EU as per tax law only if you have entered a valid ‘EU Tax Number’. It is your responsibility to ensure that it is entered correctly and it is yours to use. It is fraud otherwise. We will declare to HMRC any ‘zero rated’ transactions. You will have to declare them also in accordance with your own tax law. We take no responsibility for this.
Outside the EU
We won’t charge you any UK sales tax (called VAT here.) You won’t see any added at checkout. BUT you will be responsible for any import duty, handling charges, and other taxes upon entry into your own country. Be warned though as these can all add up and can be a significant addition especially to small amounts.
We will declare the TRUE value of the products and shipping. So please don’t ask us to do otherwise.
Car Sales
The Small Print, terms of sale.
All cars are thoroughly checked before being marketed and any defects will be declared at point of sale. To comply with the law, all vehicles should be sold as fit for the purpose intended. Vehicles under 12 years old will be supplied with our 6-month Autoguard warranty. For classic vehicles over 12 years old, or cars with over 120,000 miles, are sold as “for spares or repair”. It’s clearly not an ideal situation, but it’s the only way that we can comply with the law satisfactorily. We will however ask you if you want to warrant engine and gearboxes for 3 months, and up to a total claim value of £300 for your piece of mind. This will be for an additional expense. Additionally, all our vehicles are HPi checked before taken into stock. We don’t deal in cars with dubious accident history and any outstanding finance will be cleared.
All advertised mileages are believed correct but unless we’ve owned it from new, or there is a guaranteed VOSA verified mileage and watertight service history, one cannot guarantee that any stated mileage is correct.
Apologies if this all sounds like a cop out, but I can assure you that we’re in the business of selling great vehicles that we’d be happy to own ourselves personally, it’s just the law.
Do the research.
To avoid any potential pitfalls we’ve compiled the following guidance, learned over many years experience buying and selling vehicles, so that forewarned is forearmed.
You’d be surprised at the information that is freely available on the Internet. Is the car what it is advertised to be? Don’t be fooled into buying that 1974 911 2.7 RS lightweight you always dreamed of, only to find that it’s a modified 1979 3.0. Did you know that you can retrieve the warts and all MOT history for free online INCLUDING all of the ‘Notices of failure’ that often go missing? Please read on.
Finally, ALWAYS, ALWAYS do your own HPi check. We do, but don’t take our word for it, get your own easily online. It’s the best £20 you’ll ever spend. Besides uncovering any Insurance write off history, you’ll see if there is any outstanding finance. Essentially the lender has a ‘charge’ on the vehicle meaning that try are the ones that own it (irrespective of the name is on the V5) until that outstanding finance is cleared.
Government Advice.
The government advice on buying a used car is pretty clear (Check it out HERE) .
Is the vehicle what it appears to be?
Many vehicles are not quite what they seem. It’s easy to pass off one vehicle as another rarer model, and hence more valuable. To see exactly what details are held on any vehicle by the DVLA all you need is the vehicle registration, and the vehicle make if you wish so you can do your own search click here.
Full MOT history, including failure notices!
Does the vehicle have a current MOT? Does the mileage seem correct? Use the DVSA website to do a search of the MOT details click here. You’ll need to ask us for the current MOT certificate number or V5 serial number along with the registration to do this though.
Valuations
Now you’ve found a vehicle, it’s HPi clear, and is exactly what it’s pretending to be. But how much is it really worth? What a great question. A vehicle is only worth what someone is willing to pay for it. Research is the key here. For modern cars Autotrader isn’t a bad start. You have to remember though that some of the cars there are still available only because they’re overpriced. For classics we tend to use Hegartys as a guide as they stipulate the expected condition along with the price. They continually update them inline with the advancing market and can therefore be an excellent point of reference. For us we tend to but vehicles that we can ‘add value’ to. Hence buying in one category and sell in the next. Click here to find out the value for yourself.
